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Putting people first: The gas company, plagued with a poor image, has launched an ambitious program to improve both customer and employee relations, says president Bob Martin
Putting people first: The gas company, plagued with a poor image, has launched an ambitious program to improve both customer and employee relations, says president Bob Martin

Putting people first: The gas company, plagued with a poor image, has launched an ambitious program to improve both customer and employee relations, says president Bob Martin

Date7/30/1985
Names
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ProvenanceCourtesy: Toronto Star Photograph Archives
CollectionToronto Star Photograph Archive
Usage Rights Copyright (Learn More)
Copyright HolderToronto Star (Firm)
Call Number / Accession NumberTSPA_0130561F
Running a railroad, even if it's government-owned, means behaving like a business. Jean Cormier, vice-president of public relations for Canadian National, says many people don't understand that. Cormier said that because of its government association, many people view the railway as inefficient, bureaucratic, wasteful. CN is out to change that, although it has many problems because it still is an Ottawa-operated and deficit-plagued entity.
Running a railroad, even if it's government-owned, means behaving like a business. Jean Cormier, vice-president of public relations for Canadian National, says many people don't understand that. Cormier said that because of its government association, many people view the railway as inefficient, bureaucratic, wasteful. CN is out to change that, although it has many problems because it still is an Ottawa-operated and deficit-plagued entity.
8/17/1976
Customer relations are part of the new image conscious banking system
Customer relations are part of the new image conscious banking system
4/2/1968
W. H. Thornburn, chairman of the Toronto Stock Exchange board of governors, sees a small revival of confidence by Canadian investors, but much less than I had expected by this time. He forecasts continued sluggishness in trading until corporate earnings improve. Thornburn thinks there could be new speculation in oil and gas stocks when results of winter drilling become available. Cost-cutting and other controls have prepared brokers for any new storms, he says.
W. H. Thornburn, chairman of the Toronto Stock Exchange board of governors, sees a small revival of confidence by Canadian investors, but much less than I had expected by this time. He forecasts continued sluggishness in trading until corporate earnings improve. Thornburn thinks there could be new speculation in oil and gas stocks when results of winter drilling become available. Cost-cutting and other controls have prepared brokers for any new storms, he says.
12/31/1970
Down-under optimist: Australia has good relations with Canada and no language barrier, making it a prime market for Canadian high-tech firms, says James de Wet, president of Cantralia Technology Inc. He's hoping a government review will open doors for Can
Down-under optimist: Australia has good relations with Canada and no language barrier, making it a prime market for Canadian high-tech firms, says James de Wet, president of Cantralia Technology Inc. He's hoping a government review will open doors for Can
7/19/1982
Former chiefs: Jack Ackroyd, left, and Harold Adamson are credited for taking the first steps to improve relations between Metro police and minorities when they headed the force
Former chiefs: Jack Ackroyd, left, and Harold Adamson are credited for taking the first steps to improve relations between Metro police and minorities when they headed the force
1/2/1983
Treating people like customers is the secret behind the $2,500,000 success of Mister Transmission, says Secretary-treasurer Jerry Etkin. The company started in 1963 with one shop and less than $10,000. Now it has 18 outlets.
Treating people like customers is the secret behind the $2,500,000 success of Mister Transmission, says Secretary-treasurer Jerry Etkin. The company started in 1963 with one shop and less than $10,000. Now it has 18 outlets.
7/11/1969
First self-service gas station, Customer Mrs
First self-service gas station, Customer Mrs
5/13/1970
Showing how his wares work - almost all at the same time - is Ballon King Otto Bishof. He estimates he'll sell about 50,000 balloons and about 30,000 party hats, horns, noise-makers, bells and whistles to bring in the New Year. After 11 years in the business, he says he still has a lot of fun. Bischof also rents out canisters of helium gas to fill balloons, and he and staff also decorate some hotels for the festivities.
Showing how his wares work - almost all at the same time - is Ballon King Otto Bishof. He estimates he'll sell about 50,000 balloons and about 30,000 party hats, horns, noise-makers, bells and whistles to bring in the New Year. After 11 years in the business, he says he still has a lot of fun. Bischof also rents out canisters of helium gas to fill balloons, and he and staff also decorate some hotels for the festivities.
12/29/1977
Fisher-Price Gas and Go Service Centre has lots of things that move and is durable, at far right, Dakin has a wide selection of plush toys for the little people
Fisher-Price Gas and Go Service Centre has lots of things that move and is durable, at far right, Dakin has a wide selection of plush toys for the little people
11/30/1983
French immersion champion: Edward Rutherford has been principal of Allenby Public School in Toronto since the program was first launched there in 1971
French immersion champion: Edward Rutherford has been principal of Allenby Public School in Toronto since the program was first launched there in 1971
6/14/1985
Toronto's first prefabricated house, within a stone's throw of the gas works, has been erected on McGee St
Toronto's first prefabricated house, within a stone's throw of the gas works, has been erected on McGee St
10/1/1944
Controversial book: Thomas says of the charges of plagiarism that have plagued The White Hotel, People who didn't like the book became angry and seized any weapon to denigrate it
Controversial book: Thomas says of the charges of plagiarism that have plagued The White Hotel, People who didn't like the book became angry and seized any weapon to denigrate it
10/20/1981